Frequently Asked Questions
Everything you need to know about your next pair of frames.
How long does it take to receive my glasses?
Most orders are processed and shipped within 7-10 business days. We also offer expedited shipping options at checkout if you need your new look sooner.
What is your return policy for eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or lenses, you can return them for a full refund or exchange, provided they are in original condition.
Do you accept vision insurance for online purchases?
While we do not bill insurance companies directly online, we provide a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.
How do I know if the frames will fit my face?
Every product page includes specific frame measurements (lens width, bridge, and temple length). We also offer a Virtual Try-On tool to help you visualize the fit before you buy.
Are your lenses scratch-resistant?
Yes, all Eyemart Express lenses come with a standard scratch-resistant coating. We also offer premium upgrades like anti-reflective and blue-light filtering coatings.
Can I update my prescription after placing an order?
If you need to change your prescription details, please contact our support team within 12 hours of placing your order to ensure the lab receives the correct specifications.